Shipping policy
📦 Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding Irish public holidays).
Orders placed after [cut-off time, e.g. 2:00 PM GMT] will be processed the next business day.
Please allow additional processing time during busy periods or for custom pieces.
2. Shipping Methods
We ship all orders via trusted postal and courier services, such as An Post and DPD, to ensure safe delivery.
- Standard Shipping – cost-effective, may not include tracking
- Tracked Shipping – for secure and traceable delivery
Tracking details (if available) will be provided via email once your order is dispatched.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
We offer free Irish shipping on orders over €20.
4. Estimated Delivery Times
Delivery times begin once your order has been dispatched:
- Ireland: 1–3 business days
- United Kingdom: 3–7 business days
- Europe (EU): 4–10 business days
- Rest of World: 7–21 business days
Please note that delivery times are estimates and may vary due to postal delays or peak seasons.
5. International Shipping & Customs
We ship worldwide. Orders shipped outside the European Union may be subject to:
- Import duties
- Taxes (VAT)
- Customs handling fees
These charges are the responsibility of the customer and are not included in our prices.
6. Packaging
All art prints are carefully packaged to prevent damage during transit.
We use protective materials such as rigid mailers or tubes, depending on print size. Other items, such as deskmats and stationery, are sent in mailing bags and cardboard boxes. We try to use sustainable and recyclable packaging where we can.
7. Delays & Issues
While we aim for timely delivery, delays may occur due to factors outside our control (e.g. courier delays, weather, customs).
If your order has not arrived within the estimated timeframe, please contact us at kittyandmeg@gmail.com, and we will assist you.
8. Lost or Damaged Items
- If your order arrives damaged, please contact us within 48 hours with photos.
- For lost items, we will investigate with the courier and offer a replacement or refund where appropriate.
Please note: untracked shipping options may limit our ability to resolve lost parcel claims.
9. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
10. Contact Us
For any shipping-related queries, contact us at:
📧 kittyandmeg@gmail.com